Question 1

Is PDFTool free to use?

Accepted Answer

Yes! All 29 PDF tools are free to use without creating an account. Free users can process up to 10 files per day (5 for anonymous users). For unlimited usage and larger file sizes, upgrade to Pro or Business.

Question 2

Do I need to install any software?

Accepted Answer

No installation required. PDFTool runs entirely in your browser. Just upload your file, choose your tool, and download the result.

Question 3

Does PDFTool work on mobile devices?

Accepted Answer

Yes. PDFTool is fully responsive and works on smartphones and tablets running any modern browser (Chrome, Safari, Firefox, Edge).

Question 4

How many PDF tools does PDFTool offer?

Accepted Answer

PDFTool offers 29 tools covering organizing, optimizing, converting, and securing PDFs — including Merge, Split, Compress, Rotate, PDF to Word, PDF to Excel, OCR, Sign, Protect, Watermark, and many more.

Question 5

What browsers are supported?

Accepted Answer

All modern browsers are supported: Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, and Opera. We recommend using the latest version for the best experience.

Question 6

Is my PDF data secure?

Accepted Answer

Yes. All file uploads are encrypted in transit using HTTPS/TLS. Your files are processed in memory on the server and are not permanently stored. Files are automatically deleted immediately after processing.

Question 7

Does PDFTool store my files?

Accepted Answer

No. Your files are processed in memory and deleted immediately after you download the result. We never store your documents on disk or share them with third parties.

Question 8

Is it safe to upload sensitive documents?

Accepted Answer

We take security seriously — all transfers are encrypted and files are never retained. That said, for highly confidential documents (legal contracts, financial data), consider our Pro plan which offers the same protections with higher file limits.

Question 9

Do you use my files to train AI?

Accepted Answer

No. Your uploaded files are never used for AI training, analytics, or any purpose other than performing the operation you requested.

Question 10

What is the maximum file size?

Accepted Answer

Free users can upload files up to 10 MB. Pro users up to 100 MB. Business users up to 500 MB. For larger files, please contact us.

Question 11

How many files can I process per day?

Accepted Answer

Anonymous users can process 5 files per day (IP-based). Free registered users get 10 files per day. Pro and Business users have unlimited daily usage.

Question 12

Can I merge more than 2 PDFs?

Accepted Answer

Yes! The Merge PDF tool supports combining up to 20 PDF files in one operation. Simply add all the files you want to merge and arrange them in your preferred order.

Question 13

What file formats can I convert to PDF?

Accepted Answer

PDFTool supports converting Word (.docx, .doc), PowerPoint (.pptx, .ppt), Excel (.xlsx, .xls), images (JPG, PNG), and HTML files to PDF.

Question 14

How does PDF compression work?

Accepted Answer

Our Compress PDF tool uses Ghostscript to reduce file size by optimizing images, fonts, and content streams within the PDF. You can choose between low, medium, and high compression levels. Higher compression yields smaller files but may slightly reduce image quality.

Question 15

How do I split a PDF into individual pages?

Accepted Answer

Use the Split PDF tool. Upload your PDF, choose to split all pages into individual files or specify a page range (e.g., '1-3, 5, 7-9'). The result is downloaded as a ZIP archive containing each split file.

Question 16

How accurate is PDF to Word conversion?

Accepted Answer

PDFTool uses LibreOffice for PDF to Word conversion, which preserves fonts, headings, tables, colors, and layout. Results are best for text-based PDFs. Scanned PDFs may require OCR processing first.

Question 17

What is OCR and when do I need it?

Accepted Answer

OCR (Optical Character Recognition) converts scanned or image-based PDFs into searchable, selectable text. Use it when you have a scanned document and want to extract or search the text inside it.

Question 18

How do I protect a PDF with a password?

Accepted Answer

Use the Protect PDF tool. Upload your PDF, enter a password, and download the encrypted file. The PDF will require the password to open. We use industry-standard AES encryption via qpdf.

Question 19

Can I remove a password from a PDF?

Accepted Answer

Yes, use the Unlock PDF tool. You'll need to provide the current password to unlock it. PDFTool does not bypass or crack passwords — you must know the password to remove it.

Question 20

What is PDF/A format?

Accepted Answer

PDF/A is an ISO-standardized version of PDF designed for long-term archiving. It ensures the file is self-contained (fonts embedded, no external references). Use it when archiving important documents for compliance.

Question 21

How does the Redact PDF tool work?

Accepted Answer

Enter the text terms you want to redact, upload your PDF, and the tool will permanently replace all matching text with black rectangles. This is a true redaction — the text is removed, not just hidden.

Question 22

What is included in the free plan?

Accepted Answer

The free plan gives you access to all 29 PDF tools with a 10 MB file size limit and 10 operations per day (5 for anonymous users). No credit card required.

Question 23

Can I cancel my subscription at any time?

Accepted Answer

Yes. You can cancel your Pro or Business subscription at any time from the billing portal. You will retain access until the end of your billing period.

Question 24

Do you offer refunds?

Accepted Answer

Yes. We offer a 7-day refund policy. If you're not satisfied, contact us within 7 days of your purchase for a full refund.

Question 25

Is there a free trial for Pro?

Accepted Answer

You can use all tools for free without a trial. The Pro plan adds higher file size limits and unlimited daily usage. Sign up and upgrade at any time.

Frequently Asked Questions

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