Effective date: March 1, 2026
pdfs.to ("we", "us", "our") operates the PDF processing service at pdfs.to. This Privacy Policy explains how we collect, use, and protect information when you use our service.
We are committed to protecting your privacy and have designed our service with privacy in mind from the ground up. The most important thing to know: we do not store, read, or share the files you upload. Files exist only in memory during processing and are immediately discarded afterward.
| Email address | Used to identify your account and send service-related emails |
| Full name | Optional — used to personalize your experience |
| Password | Stored as a one-way cryptographic hash (bcrypt). We cannot read your password. |
| Subscription plan | Free, Pro, or Business — determines your usage limits |
We do not log file names, file contents, or any information about what your documents contain.
Payment is handled by Paddle. We never see or store your credit card number, CVV, or full card details. We receive only a Paddle customer identifier and subscription status, which we use to apply the correct plan limits to your account.
You can use the service without creating an account. In this case, we collect only your IP address and usage data (tool name, file size, success/failure) for rate limiting. This data is not linked to any personal identity.
How your files are handled:
We do not read the content of your files. Our processing code operates on binary PDF structure — it does not parse, index, or analyze the human-readable content of your documents.
No employee, contractor, or automated system at pdfs.to has access to the content of files you upload.
We use the information we collect to:
We do not use your information to serve targeted advertising. We do not sell your data to any third party.
We share minimal information with third parties, only as necessary to operate the service:
We share your email address with Paddle to create a billing customer and manage your subscription. Paddle processes payments and is subject to its own privacy policy and PCI-DSS compliance requirements. Paddle's Privacy Policy.
Our servers are hosted on cloud infrastructure. While servers have physical access to memory during operation, files exist in RAM only during the milliseconds of processing and are not persisted in any form accessible to infrastructure providers.
We may disclose information if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of pdfs.to, our users, or the public.
We do not share your data with advertisers, data brokers, analytics companies, or any other third parties beyond those described above.
| Uploaded files | Never stored. Deleted from memory immediately after processing. |
| Account data | Retained until you delete your account or request deletion. |
| Usage logs | Retained for 90 days, then automatically purged. Used for rate limiting and aggregate analytics. |
| Billing records | Retained for 7 years as required for financial compliance. |
| Audit logs | Retained for 1 year for security and fraud investigation. |
To request deletion of your account and associated data, email us at privacy@pdfs.to. We will complete deletion within 30 days, except for data we are required to retain by law.
We take security seriously and have implemented the following safeguards:
No system is 100% secure. If you discover a security vulnerability, please report it responsibly to privacy@pdfs.to.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at privacy@pdfs.to. We will respond within 30 days.
The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, contact us and we will delete it promptly.
pdfs.to operates globally. By using the Service, you acknowledge that your information may be processed on servers located in countries that may have different data protection laws than your country of residence.
We apply the same privacy standards to all users regardless of location and comply with applicable data protection regulations including GDPR principles for users in the European Economic Area.
We may update this Privacy Policy periodically. We will update the effective date at the top of this page and, for significant changes, notify you by email or a notice within the Service at least 14 days before the changes take effect.
We encourage you to review this page periodically. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our privacy team:
Email: privacy@pdfs.to
Website: pdfs.to
We aim to respond to all privacy-related inquiries within 5 business days.